June 29, 2014

Matt shows up at 3:50pm
looked at wall by router and called "them" idiots.
If the guy that fixed the TV cable had just come inside to check he could have seen this.
"The first guy should have seen how many splitters were put on".

So all he did was fix that up and it came on. He was out of there at 4:30pm
He said he "dropped a new line"

He talked a lot... "Their company contracts with Charter. Said "they don't communicate well". He and another guy at 2 separate times went to change an AT&T customer over to Charter and Charter hadn't done the proper paperwork, not just once but 2x. So they had to "put it all back" both times.

He told me the line should be buried "in next couple of days"

Internet connection is still not working.
Because we have no wireless, my son is having to use his data plan and going over on our plan coverage.

June 28, 2014

10a-12p appointment Saturday and no one shows up. 

I called and they said the appointment was for Sunday from 1-3p. There is no possible way I got that confused. I think Josh was just messing with me because I went off on him. 

When they called to confirm the appoint for Sunday, the woman said the appoint was being confirmed  for Sunday from 3-5 pm. Ridiculous. What are they doing?

June 27, 2014

Called to make yet another appointment. I went off on a guy named Josh. Reminded him that I have been without cable now for 22 days and no one seems to be able to help me.
He made me an appointment for 6/28/14 (Saturday).

June 26, 2014

10a-12p appointment
Didn't show up till 12:20pm
Never came inside again
Did something outside but the cable is still more fuzzy
Internet still doesn't work

Took 2nd half day off of work.

June 23, 2014

10a-12p appoint is set
Tech arrived at 10:50 am.
Shorter black gentleman with shaved eyebrows

He looks around outside and then comes to the door.
He never comes inside the door to look even look at connections
Says "it's the whole block but I'm the only one this box"

So, I have to call and make another appointment because he apparently isn't going to fix it.

June 12, 2014

Called and gentleman tried to walk me through the set-up steps on the modem to reconnect internet.
Didn't work on internet or TV
Said he needed to make an appoint for someone to come look at it.

He has a reading but nothing coming into the house

June 23 (9 days) till next appt is available that I can get home from UAB.

June 4, 2014

Cable is out. I used it this morning to pay a bill, came home and internet and television are not working.
I waited for several days but no one called or came out to fix it. It usually comes back on within a few hours. We weren't really watching much TV so there were a couple days we didn't even turn it on.

I called to report an outage and they said someone would be out today or tomorrow.