October 15, 2014

Left work at 2:30p today
I called back at 5pm
no one showed up for 3-5 pm appointment
Received no call to inform me that there is yet another OUTAGE in my area so all the technicians were called in.

When I called again, she says there is an outage and they will schedule me for tomorrow. I said get me your supervisor. I was on hold for 20 minutes.

I asked her if she was a
"a supervisor who cares about her customers"
"can make decisions"
"do you have my information in front of you "
I'll give you 2 minutes to look over my file and tell me what you would do"

Kanopy - supervisor on the floor in St. Louis

THUS FAR I HAVE
Endured 2 complete outages
Taken 6 - 1/2 days off
Waited for 4 no shows with no call or indication they were not coming for whatever reason
Waited over 2 months for line to be buried
Escalated twice


I asked Kanopy why they don't call when there is an outage and canceling the appointment. They are able to call me to let me know the outage is resolved.

She says they have suggested that to management
Kanopy said she would call me back within the next 30 minute
I was off phone with her by 5:45 pm.
She said the dispatch should call within the next 15 minutes

Yeah, Kanopy never called back. Dispatch did call though. Appointment set for 1-3p tomorrow (October 16)