October 18, 2014

2:00pm

48 hours later (remember he promised me within 24-48 hours someone would be out to fix it.

I haven't seen nor heard from anyone at Charter

I tweeted and retweeted a bunch of statements

RT'd a bunch having similar problems

Called

Spoke with Candace

no action

she read back to me what the guy found on 10/16/14

"he determined the line is damaged"

I reminded her he told me within 48 hours someone would be here to fix it

I told her I had called within an hour or so after he left to confirm this but a ticket hadn't been turned in yet. 

She said "it says there is no feed into the line"

So, she will ESCALATE the situation (once again). 

She will not let that same guy come to the house because I told her he's done absolutely nothing the two times he's been here. He never comes to check anything other that the outside. Both times he's been the one to find out there is actually something wrong but he doesn't follow up. This time he never even turned in a ticket stating that it needed to be fixed. So how are they supposed to know it needs to be fixed if he doesn't tell them. How long was he going to wait before he turns in a ticket. 

I walked up the street and saw that at the top of the hill the line is severed. Someone had to have run over it with a lawn mower or car. It crosses over 2 yards and one driveway exposed. It's been like that for a very long time. I just didn't know it was my line.

So, if I hadn't call no one would know it's not fixed. He never sent in a work order so she says she would assume it was fixed and he's the one who fixed it and my services are up and running.

Dispatch called at 8:48 pm - WOW
Asked if I would be available from 1-3 pm tomorrow. Indeed.