1-3 pm appointment
came at 2pm
was outside for quite some time
came back to say, "definitely an outside problem"
same guy with shaved eyebrows that came when it was out the first time this summer
He stepped inside this time but never looked at the tv or modem
Said someone "up the street" must have ran over the line or may have mowed over it."
He verbally promised that 24-48 hours someone should be out to fix it.
I called Charter within an hour or so to confirm that this information was shared with Charter or Dispatch unit.
Of course, she said she didn't see anything yet but to give them some time to get it in the system.
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