Dispatch was supposed to call at 9am
Surprise, surprise... No call!
I called at 9:30am
Got Sherri in New England office
no indication that the guy last nite put a ticket in ..."scratch that"
8:43pm 2 tickets are open
then 1 closed and 1 open
tickets will be responded to within 1 hour
She is forwarding to an ESCALATION TEAM
They will follow-up within an hour
"I'm concerned too", she says. "I wouldn't want to be without my cable that long"
She was very good at her job
BUT she said she would call me back and keep an eye on my account-he never did
We hung up.
They called back and an appointment was made for 1-3 pm.
No one showed up, still no service and I have taken nearly a day off of work not only waiting on these people but sitting on the phone every time trying to get someone to complete this process instead of starting over overtime I call.
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